I.- GENERAL INFORMATION
Welcome to the official SNEUU website. The purpose of this website is to provide the general public with information on SNEUU products, services and activities.
The following provisions, governed by Spanish law, regulate access to and browsing of the website that SNEUU.one makes available to USERS. Accessing and browsing gives you the status of USER and implies acceptance of all the conditions included in this Legal Notice.
In order to comply with the provisions of Law 34/2002, of 11 July, on information society services and electronic commerce, the general information details of this website are given below:
OWNER OF THE WEBSITE: SNEEU SLU
COMPANY ADDRESS: Zurbano 45 primero. 28019 Madrid
II.- INDUSTRIAL AND INTELLECTUAL PROPERTY
The texts, images, sounds, animations, videos, etc. and other contents of this website are the property of SNEUU or of third parties who have licensed or authorised SNEUU to use them. All logos, trademarks and industrial designs appearing on this website are part of the Industrial and Intellectual Property rights registered by SNEUU, and any form of exploitation, i.e. reproduction, distribution, public communication and transformation without the express authorisation of SNEUU is prohibited. The disclosure, use, transmission, distribution, distribution, reproduction and transformation, in whole or in part, on any support or medium, of the contents of this website is prohibited without the prior and express consent of SNEUU. unless otherwise indicated, or unless its use is for personal purposes and does not infringe the rights recognised by current legislation to SNEUU.
The information and data provided by this website may also refer to services that are occasionally unavailable for provision, either for reasons of logistical availability or because they have ceased to be marketed. As a result of SNEUU commitment to continuous improvement of products/services, prices, offers, technical or organic specifications, photographs, of products, services or materials may vary without prior notice, as well as any other information contained herein. Please consult us by telephone for more exhaustive information.
III.- PRIVACY AND PERSONAL DATA PROTECTION POLICY
In compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter GDPR) and other applicable data protection regulations, SNEUU, informs the USER/CUSTOMER of the following:
1. Responsible for the processing of personal data:
OWNER OF THE WEBSITE: SNEEU SLU
COMPANY ADDRESS: Zurbano 45 primero. 28019 Madrid
VAT ID: B87608790
2. Purposes and legitimacy of the processing of personal data:
The personal data provided by the USER/CUSTOMER in the different forms, at the time of contracting and pre-contracting, as well as the personal data subsequently derived from the contractual relations, will be included in the processing activity "USERS/CUSTOMERS" for which SNEUU is responsible, for the following purposes:
Management of Consultations, Suggestions and Requests: SNEUU processes the USER'S personal data in order to manage and respond to general queries, suggestions and requests made by the USER. Lawfulness of Processing: Legitimation for the satisfaction of SNEUU legitimate interest and to adequately deal with the requests made by the USER.
Management of pre-contractual relations: SNEUU processes the USER's personal data in order to provide, manage, control and maintain the pre-contractual relations requested by the USER and to transfer the most beneficial offer, as a step prior to formalising the contract. Lawfulness of the processing: Legitimation by application of pre-contractual measures.
Management of contractual relations: SNEUU will process the USER's personal data when he becomes a CUSTOMER in order to provide, manage, control and maintain the contractual relations requested by him as a CUSTOMER or interested party linked to SNEUU and, where appropriate, issue the corresponding invoices, manage possible debts, deal with incidents, complaints, claims, questions or suggestions that may arise, make queries and compare invoices, manage the formalities of his contract, etc. Lawfulness of the processing: Legitimation by execution of the contract.
Consultation of information files on solvency and credit: SNEUU may process the USER's data when he/she becomes a CUSTOMER in order to carry out financial risk analyses of the Customer and compare his/her solvency and credit data relating to compliance and non-compliance with monetary obligations, through companies providing solvency, credit and fraud prevention services. On the basis of these consultations, SNEUU may take decisions having legal effects or affecting it and may, as a result, not enter into the Contract or make its validity conditional on a guarantee of payment. However, SNEUU will always give the Customer the possibility of putting forward any arguments it deems appropriate in order to defend its right or interest. Similarly, and subject to the regulations in force, the Customer is informed that failure to comply with the monetary obligations assumed under the contract may lead to the inclusion of his personal data in a file relating to the fulfilment or non-fulfilment of monetary obligations. Lawfulness of Processing: Legitimation for the satisfaction of SNEUU legitimate interest insofar as it is necessary to know the creditworthiness of a Customer and thus prevent possible fraudulent conduct. In this respect, the data protection regulations do provide for the inclusion and consultation of companies in this type of file.
Sending of newsletters and information on activities, promotions, prize draws, new products and services of SNEUU: In order to offer you at all times (even once the pre-contractual relationship has ended) the best solutions and services, SNEUU processes the USER's personal data in order to keep you informed, by any means of communication (telephone, RSS, post, e-mail or other equivalent means), about newsletters, activities, promotions, prize draws, new products and services of SNEUU, which may be of interest to you. Lawfulness of Processing: Legitimisation by application of pre-contractual measures and to satisfy SNEUU legitimate interest.
3. Origin of personal data
The personal data that SNEUU processes from its USERS are the data that the USER voluntarily provides during the pre-contracting processes, as well as those that subsequently arise from contractual relations, including the following categories of data: Identification data; Contact data; Economic, financial and solvency data; Personal characteristics and social circumstances data; Connection, IP, geolocation and navigation data (in the event that the USER interacts with SNEUU through the Website) and Commercial information data.
In this regard, the USER is responsible for ensuring that their personal data are truthful, accurate and up to date, guaranteeing at all times that all the documents they provide to SNEUU are theirs or that they have authorised their transfer to SNEUU. Failure by the USER to complete the fields that appear as obligatory in the different pre-contracting forms may prevent the contracting of the products or services requested.
SNEUU will not at any time process special categories of USER personal data (sensitive data).
SNEUU may also obtain information on solvency, default and, in general, indicators of financial or credit risk of the USER/CUSTOMER through companies providing solvency, credit and fraud prevention services.
4. Personal data of third parties
In the event that the personal data provided during the pre-contracting and contracting processes, as well as those subsequently derived from the contractual relations, belong to a third party, the USER/CUSTOMER guarantees that he/she has informed said third party of this Privacy and Data Protection Policy and has obtained his/her authorisation to provide his/her data to SNEUU for the aforementioned purposes. He/she also guarantees that the data provided are true, accurate and up-to-date, and is liable for any direct or indirect damage or loss that may be caused as a result of non-compliance with this obligation.
5. Periods or Criteria for the conservation of personal data
SNEUU will process and keep the personal data of the USER/CUSTOMER for as long as the contractual or pre-contractual relationship is maintained, or for the years necessary to comply with the applicable legal obligations and sectoral regulations. The personal data will be blocked when they are no longer necessary for the purpose for which they were collected, remaining only at the disposal of the competent Public Administrations, Courts and Tribunals and the Data Protection Authorities, to address any possible liabilities arising from the processing, during the period of limitation of these. Once this period has expired, SNEUU will delete the personal data of the USER/CUSTOMER.
Once the contractual or pre-contractual relationship has ended, provided that the USER/CUSTOMER does not withdraw his/her consent, the personal data will be kept indefinitely in order to keep him/her informed, by any means of communication (telephone, RSS, post, e-mail or other equivalent means), about ESCUELA SKI BAQUEIRA newsletters, activities, promotions, raffles, news on SNEUU products and services, which may be of interest to him/her.
6. Transfers and recipients of personal data
All communications and transfers that SNEUU makes of the USER/CUSTOMER'S personal data will be necessary for compliance with the purposes indicated above and for compliance with the applicable legal obligations and sectoral regulations, and will be made in relation to the following Companies and Public Bodies:
- Suppliers/Collaborators to whom SNEUU contracts part of the services, in order to comply with the contractual relationship with the USER/CUSTOMER and with whom the relevant Data Processor Contract has been signed. Under no circumstances may said Suppliers/Collaborators carry out direct commercial or promotional actions with the USER/CUSTOMER, and they shall be exclusively liable in the event of non-compliance.
- The USER/CUSTOMER shall not be held responsible by the competent Public Administrations, Courts and Tribunals, and Data Protection Authorities, in order to comply with the applicable legal obligations.
7. Security in the processing of personal data
SNEUU undertakes to process the data of its users/users/customers in accordance with the provisions of the applicable regulations on personal data protection and, in particular, to process the data to which it has access, applying the appropriate technical and organisational measures to guarantee a level of security appropriate to the risk, including: Pseudonymisation and encryption of personal data, where appropriate; the continued confidentiality, integrity, availability and resilience of processing systems and services; the ability to restore availability and access to personal data promptly in the event of a physical or technical incident; and regular verification, evaluation and assessment of the effectiveness of technical and organisational measures to ensure the security of the processing.
8. Rights of the USER/CUSTOMER
The USER/CUSTOMER may, at any time, exercise their rights of access, rectification, deletion, opposition, limitation of processing and portability of their personal data, where appropriate, by sending an email to firstname.lastname@example.org, or a letter to Sneuu Slu, (Zurbano 45,1 cp: 28019, Madrid), enclosing in both cases a copy of their ID or NIF. SNEUU will process your request within the legally established deadlines.
Likewise, through the above procedure, the USER/CUSTOMER may revoke his/her consent in the event that he/she has given it for a specific purpose, and may modify his/her preferences at any time.
The USER/CUSTOMER, especially when he/she has not obtained satisfaction in the exercise of his/her rights, may file a complaint regarding the protection of personal data, before the Spanish Data Protection Agency www.agpd.es.
The USER/CUSTOMER has been informed of SNEUU Privacy and Data Protection Policy, and gives his/her consent for the purposes indicated above.
IV.- EXCLUSION OF WARRANTIES
Please note the following exclusions of warranties:
a) Exclusion of guarantees and liability for the operation of the website.
SNEUU does not guarantee uninterrupted access to and correct functioning of this website, nor that it is free of defects, errors, computer viruses or other harmful components. In the event that SNEUU notices any of these anomalous circumstances, it will try to remedy them as soon as possible, but will not assume any liability in this regard, especially with regard to the possible infection of your computer by a virus hosted on this website.
We therefore recommend that before browsing this website you have installed and duly updated anti-virus software, which will enable you to detect any possible virus that may have infected this website. Despite this recommendation, we also inform you that the installation of anti-virus software and its updates do not provide an absolute guarantee against possible infection by computer viruses. Consequently, SNEUU accepts no liability whatsoever for any damage that may be caused to your computer equipment as a result of accessing or using this website or downloading products, offers, content and/or material available on it.
b) Exclusion of guarantees and liability for the contents.
The resources, information, content and other materials on this website have been provided either by SNEUU or by external sources. For this reason, SNEUU cannot guarantee the reliability, suitability, truthfulness, accuracy and timeliness of the resources, information and content provided by external sources. Your individual use of the resources, information, content and other materials on this website is your sole responsibility.
If you wish to obtain more accurate and reliable information about any content, we suggest that you contact us and we will try to deal directly with your request and, if this is not possible, we will provide you, where appropriate, with the details of the sources that provided us with the content in question, so that you can contact them.
c) Exclusion of guarantees and liability for links to other sites
SNEUU may provide different types of links to other websites owned, controlled or operated, in whole or in part, by third parties. These links are provided exclusively to facilitate quick access to other websites where you can find information that may be of interest to you.
However, we warn you that the contents of these websites to which you access through links are not under the control of SNEUU, and if you decide to access the linked website, you do so at your own risk. The fact that SNEUU provides a link to a third party's website does not mean that we endorse, authorise or sponsor such web site or that we are in any way associated with such third party. Any mention of products or services offered through the third party's website, which is provided solely for your convenience and information, does not constitute an endorsement or recommendation of such products or services by SNEUU.
In line with the foregoing, SNEUU also assumes no responsibility whatsoever for the opinions, comments or statements made by these third parties on their own websites.
V.- OTHER INFORMATION
Collaborators of Technological Services and Marketing Services. - DYAMOND collaborates with SNEUU in the provision of design, marketing and communication services, as well as web analytics and user analysis. The data collected allows us to improve the website, infrastructure, products and services based on the USER's browsing experience and communications.
In accordance with the LSSI and the RGPD, the marketing service provider of this website, DYAMOND, with whom SNEUU has signed the mandatory confidentiality and data access contract on behalf of third parties, must have access to the data to carry out communications and retain on its server the connection and traffic data generated by the communications established.
Links to other websites. - For your convenience, this website may contain links to other websites that may have different privacy policies. We recommend that you examine their respective data protection clauses. Under no circumstances will personal data be exchanged with these external websites. SNEUU is not responsible for the content or any other aspect related to websites belonging to or managed by third parties.
Unless expressly authorised by SNEUU, the establishment of links from websites outside the company is prohibited.
VI.- LAW AND JURISDICTION
The USER, waiving their own jurisdiction if different, submit to the jurisdiction of the Courts and Tribunals of Cantabria to resolve any doubts or disputes that may arise from the interpretation and/or execution of this Legal Notice.
Term and conditions
The use by the user of the services contained on the SNEUU.COM website implies the express acceptance of each and every one of the following general contracting conditions as well as the acceptance of each and every one of the policies and conditions of the different service providers that provide the contracted services.
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Definitions and scope
The terms of the contract shall be understood in accordance with the following definitions:
"Client": Client shall be understood to be the person who books one or more of the services offered on our website.
"Services": means any service offered by Sneuu.com on its website.
"Website": means the website www.sneuu.com.
Sneuu.com has the right to modify these General Terms and Conditions at any time and without prior notice, however, these changes will not affect bookings that Sneuu.com has accepted prior to the modification. For this reason, the client is advised to read, save and print a copy of these General Terms and Conditions when making their booking.
Legal capacity to contract
The user declares that they are of legal age (over 18 years of age) and that they have the necessary legal capacity to contract the services offered by Sneuu.com, stating that they accept the binding nature of this agreement and fully understand and accept the conditions announced here for the use of the website and the services offered.
In the case of contracting by minors, the authorisation of the parents or legal guardians will be required in order to proceed with the booking of the services offered. Sneuu.com is not responsible for the truthfulness and accuracy of the data filled in by the user and, therefore, cannot verify the age of the user.
Knowledge and express acceptance of the terms and conditions
The contracting of a service offered by Sneuu.com implies knowledge and express acceptance of these General Conditions.
In particular, the client accepts to be subject to the internal rules and protocols established by the service provider, especially in all matters relating to rules of conduct, right of admission, hygiene and safety.
Formalisation of reservations
When the user makes a booking through the Sneuu.com website, the booking will be in a pending status and will not be confirmed until full payment has been made through the established payment methods. If payment is not made within 7 days prior to booking, Sneuu.com reserves the right to cancel the client's booking.
In the event that the client decides to pay for their booking by bank transfer, Sneuu.com reserves the right to suspend the processing and confirmation of the booking until it can verify that the amount transferred has been effectively paid into the bank account owned by Sneuu.com.
Confirmation of the booking
The confirmation of a booking will be sent by Sneuu.com to the client by email which will contain the essential elements of the contract such as the services and products contracted, the price and the date on which the service is to be enjoyed.
In order to be able to contract the different services offered by Sneuu.com on its website, the user declares that all the information provided at the time of booking is true, complete and accurate. The client who makes a reservation expressly authorises Sneuu.com to include the personal data contained in the form fields in a privately-owned automated file for the proper provision of its services. Sneuu.com is not responsible for any problems that may arise from the omission or falsification of data.
In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC as well as Organic Law 15/1999, of 13 December, on the Protection of Personal Data, we inform you that your data will be included in an automated file that is protected with the necessary technical measures to prevent its alteration or loss.
Cancellation and modification policy
Sneuu.com takes care to establish a clear and understandable cancellation and modification policy so that the customer is aware of the exact consequences of a possible modification and/or cancellation of their booking.
Modifications to the booking
Booking modifications may incur modification costs depending on seasonal and service-related price variations. In order to find out exactly what the modification costs are, the user should contact the Sneuu.com Customer Service Department via the contact section of the website www.Sneuu.com. These requests will be dealt with during the customer service hours displayed on our website.
The client is obliged to pay the management and/or modification costs mentioned in the previous paragraphs, should they exist. Failure to comply with this obligation entitles Sneuu.com to cancel the booking without refunding the amounts paid by the client.
Cancellation of a booking
Cancellation of a contracted service must be requested 7 days before the service is due to be provided. In this case, 100% of the reservation will be refunded. Cancellations must be made using the contact section on the website www.Sneuu.com. In order to speed up the process, it is recommended to call the customer service number to inform them of the cancellation.
Provisions applicable to the modification and cancellation of reservations.
The modification and/or cancellation of a reservation must be made by e-mail to email@example.com. In order to speed up the process, we recommend that you call the customer service number (+34) 699 20 95 79 to notify us.
In order to proceed with the definitive cancellation of a reservation, it is essential that the client confirms in writing his/her wish to cancel the reservation and accepts the cancellation conditions. In the absence of written confirmation, the reservation will be maintained in the terms in which it was concluded in the first instance.
Non-appearance or delay of the client to the contracted services.
In the event that the client does not show up or is late in arriving at the contracted services, he/she must notify us so that we can take the necessary steps to maintain the reservation.
Refund of amounts
In the event that a refund is due to the client once the deductions mentioned in the previous clause have been made, Sneuu.com will pay the amount due. The client must take into account that the reimbursement of the amounts may take a few days, but in no case will this period exceed 14 days.
If the customer has paid for their booking by credit card, the amount will be refunded to the account associated with the card used to make the payment. On the other hand, if the client paid for their booking by bank transfer, Sneuu.com will send a request to the same email address from which the booking was made, so that the client can set the account number to which the refund of the amounts paid should be made.
Modification or cancellation by SNEUU.COM
If it is impossible to provide the service, for example, due to overbooking, lack of students to carry out the activity or closure of the ski resort, among others, SNEUU.com reserves the right to offer the customer an option of equal or higher category than the one contracted. If the consumer and user does not accept this change, the contract will be terminated and SNEUU.com will refund the amounts paid by the customer.
Prices and taxes
If nothing is stated to the contrary, the prices shown in the offer visible to the customer are the final prices per person (including VAT) to be paid by the user.
The offers displayed on the website will indicate all the concepts included in the booking, therefore, any other service not detailed in the offer will be understood as not included and will not form part of the contract.
Responsibilities of the client
Without prejudice to the other responsibilities established in these general contracting conditions, the client is reminded that, in order to guarantee the correct development of the contracted service, the following must be taken into account:
a) Communicate any type of incident or breach of contract.
In order to be able to resolve any incident that occurs during the service contracted, SNEUU.com reminds the consumer or user that any complaints, incidents or claims that are made must be recorded at the destination (in situ) where the service is provided so that they can be resolved in the shortest possible period of time.
Complaint handling and limitation of actions
For the management of complaints, the customer should contact the customer service department by sending their complaints/complaints via the contact section found on the website www.SNEUU.com.
Furthermore, in accordance with the provisions of Directive 2013/11/EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution in consumer matters, we inform you that you can consult information on alternative dispute resolution systems at the following link.
Also, in accordance with the provisions of the legislation in force, we inform you that the limitation period for filing claims arising from a "package holiday" is two years.
In order to ensure the personal safety of monitors and students, the school applies different measures in line with current regulations and the recommendations of the health authorities:
- Temperature measurement at the meeting points before the activity takes place.
- Adequate interpersonal distance for the practice of sports in natural environments.
- Our instructors have hydroalcoholic gel for cleaning hands at the disposal of the students.
- We give courses in small groups, and we also have the option of individual classes to guarantee that the activity is carried out in optimum conditions for the person or group.
- In individual activities it will be possible to establish with the students any other meeting point different from the usual one, if it is considered necessary to avoid possible concentrations of people.
- The use of masks will be compulsory throughout the resort: at the entrances, queues and to get on the ski lifts, as well as at the meeting point.
In any case, the activity of the school will be carried out under the health and safety standards set by the ski resort, as well as the health authorities, which may modify any of the general conditions previously established. If you have any doubts, our communication channels are available to customers and users to answer questions and queries in this regard.
At SNEUU.com we care about the quality of our services and the comfort of our customers. That is why we have set up a contact section on our website so that customers can send us their suggestions to improve our services.